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Verizon's PR Czar Responds To Whistleblower RE: 30K Missing HDTVs

By InformationWeek • Apr 2 2008, 1:27pm

Uh oh. It looks like things are about to become unglued over at Verizon where there's a dispute over the number of HDTVs that were promised to new FIOS subscribers, but that so far remained undelivered. In response to the debacle, Verizon apparently told ABC News that only a handful of customers were impacted. But an alleged whistleblowing Verizon customer service rep (CSR) says that the number is more like 30,000 and that CSRs are being asked to dial-back the make-good for those in the lurch. If the assertions prove true, legal action may not be far behind.]]>

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