----- HDTV Magazine Tips List -----
Has anyone on this board actually had the pleasure of actually trying to
reach Direct TV's Customer and/or technical service dept? I would rate them
the worst of any CS dept I have had the displeasure of dealing with. They
have absolutely no clue on how to provide service to their customers and do
not take the time to even read the emails that are sent to them. If I did
not follow NFL football so closely I would drop them in a second. When I was
about to move I called them to inquire about how long it would take to move
my service. They informed me it would be about 24-48 hours.
My appointment was almost 6 weeks out. When the installer did arrive he for
got his tools! He left and came back and told me that he did not have a pole
and would have to drive 140 miles(Total) to get one at their hub. When he
did come back I was at my girls soccer game. He called me and said he would
not do the install unless I was at the house. It did not matter to him that
my brother was painting the interior of my home. I left the game early and
was home in 17 minutes. When I got there he had already left. Its been 11
days since and I still do not have service. MORONS is the word that best
describes them.
To unsubscribe please click: [email protected]
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[email protected]
Has anyone on this board actually had the pleasure of actually trying to
reach Direct TV's Customer and/or technical service dept? I would rate them
the worst of any CS dept I have had the displeasure of dealing with. They
have absolutely no clue on how to provide service to their customers and do
not take the time to even read the emails that are sent to them. If I did
not follow NFL football so closely I would drop them in a second. When I was
about to move I called them to inquire about how long it would take to move
my service. They informed me it would be about 24-48 hours.
My appointment was almost 6 weeks out. When the installer did arrive he for
got his tools! He left and came back and told me that he did not have a pole
and would have to drive 140 miles(Total) to get one at their hub. When he
did come back I was at my girls soccer game. He called me and said he would
not do the install unless I was at the house. It did not matter to him that
my brother was painting the interior of my home. I left the game early and
was home in 17 minutes. When I got there he had already left. Its been 11
days since and I still do not have service. MORONS is the word that best
describes them.
To unsubscribe please click: [email protected]
To receive the digest mode (one email a day made from all posted that same day) send an email to:
[email protected]