----- HDTV Magazine Tips List -----
I did not state that they will not stock the bulb. The 4th (going up the
chain) and last person I spoke to said they typically do continue support.
However, they do refuse to make a public or written statement to that
effect - that they will continue support. And they are incredibly arrogant.
The only obligation they were willing to make was to the one year warranty.
It is a great TV for the money. I have friends who have recently purchased
it upon my recommendation and if they would make the right public statement,
I would advise others to get one at much reduced prices. I do not like to
be dependant upon their whim. I did not think a written statement was too
much to ask for.
Fred Cotton
----- Original Message -----
From: "Dale Cripps" <[email protected]>
To: "HDTV Magazine Tips List" <[email protected]>
Sent: Monday, January 28, 2008 3:20 PM
Subject: Re: Sony SXRD
> ----- HDTV Magazine Tips List -----
>
> The bulbs will be available as close to forever as we will ever live. They
> are a product of Philips and sold around the world for various duties. A
> company as big as Sony with so much to lose in international reputation by
> ill-considered policy will not leave you abandoned for the price of
> stocking a half million bulbs, as you predict. I quite frankly don't
> understand the negative attitude you express towards Sony. I trust it is
> from being hurt by that company. Can you tell us of your personal
> experiences.? That would be invaluable feedback and we are connected at
> the VP level of corporate Communications and can see to it that
> legitimate grievances such as yours are directed to decision makers. They
> have been a company with an arrogant attitude for years and perhaps a well
> documented and terse statement will aid them in making some better
> decisions. You say with an accusing finger that they have "dropped
> numerous products when it suits the bottom line." I was wondering if
> perhaps the public whims might have something to do with that? I know that
> Sony was very deeply committed to the SXRD (I own two myself) but try as
> they might with a great product we (meaning the public) didn't buy enough
> of them and we (the public) did turn increasingly to LCDs, which is a
> movement in us that seems to have caught the attention of Sony. What would
> you have them do? Would you think it in the best interest of the industry,
> the public, and that company to devote capital to a failing product or
> apply that same capital to improving (for competitive reasons, of course)
> a direction which we (the public) are demanding and buying?
>
> While we do live in an age of nearly instant global communications, I find
> that it still takes several weeks for a major corporate decision, such as
> this one to drop rear projection, to reach into the rank and file where
> things like you are requesting are handled. It is too bad they didn't
> just put up a web page and declare their intentions, thus giving their
> service sector something to say and putting their customers at ease. I
> know that's what you and I would do if only we ran one of these
> multi-billion dollar technical behemoths. As far as you making a decision
> about Blu ray or HD DVD over this particular incident, that truly amazes
> me. It illustrates how irrational it was of the consumer electronics
> industry to turn this decision over to the public. I have chastised
> without letup this industry for two years for not having the maturity to
> make this high def DVD decision for us and not leave it in the hands of
> those who might make choices entirely apart from merit.
>
>
> Dale Cripps
>
>
>
>
>> ----- HDTV Magazine Tips List -----
>>
>> I have been on the phone with Sony customer service for well over an
>> hour. I went from a rep to a supervisor to a woman named Miricle who
>> identified herself as the manager of customer relations.
>>
>> I asked for a written statement regarding
>> continued product support - particularly the consumable bulbs. They are
>> unwilling to provide that response. Instead, they say trust us. This is
>> from the people who have brought numerous products to market only to drop
>> them when it suits the bottom line.
>>
>> I ask any current or potential SXRD to owners to contact Sony demanding a
>> written "end of life policy". I for one will put away any thoughts of
>> Blu
>> Ray or any other Sony product unless such a written statement is
>> produced.
>>
>>
>> Fred Cotton
>>
>>
>> ----- Original Message -----
>> From: "Michael M. Malkin" <[email protected]>
>> To: "HDTV Magazine Tips List" <[email protected]>
>> Sent: Thursday, December 27, 2007 6:40 PM
>> Subject: Re: Lost among Choices
>>
>>
>>> ----- HDTV Magazine Tips List -----
>>>
>>> Robert,
>>>
>>> True it is what Fred says....but be careful.
>>>
>>> Sony just announced on December 20th that it will no longer manufacture
>>> its
>>> fabulous SXRD RPTV sets, and will movr to LCD since that's what the
>>> public
>>> wants.
>>>
>>> Convenience over quality....again.
>>>
>>> I'm kinda stuck now myself in trying to decide what to get for my great
>>> room
>>>
>>>
>>> Mike Malkin
>>>
>>> -------Original Message-------
>>>
>>> From: Fred Cotton
>>> Date: 12/27/2007 4:08:17 PM
>>> To: HDTV Magazine Tips List
>>> Subject: Re: Lost among Choices
>>>
>>> ----- HDTV Magazine Tips List -----
>>>
>>> 1. My F38310 was "blown" about a year ago and I had it repaired. The
>>> service person removed the main board and took it to his shop. The
>>> charge
>>> was about $125 for labor and $10 for parts.
>>> 2. I recently moved it to the rec room and replaced it with a 55" Sony
>>> rear
>>> projection LCos. It is a great picture for the money. Drawback is off
>>> angle viewing.
>>>
>>> ----- Original Message -----
>>> From: "Robert Wade Brown" <[email protected]>
>>> To: "HDTV Magazine Tips List" <[email protected]>
>>> Sent: Thursday, December 27, 2007 4:36 PM
>>> Subject: Lost among Choices
>>>
>>>
>>>> ----- HDTV Magazine Tips List -----
>>>>
>>>> 12/27/2007 2:59pm ct
>>>>
>>>> I have a 6.5 year-old RCA HD 38" 1080i model F38310 (CRT tube)
>>>> which was blown out by a city power failure restart we have yet to
>>>> explain.
>>>>
>>>> I've found that the 2 Plasma (below) sets I've trialed to replace
>>>> it are not as good quality a picture as I am used to:
>>>> Samsung HPTA4254 42" 720p Plasma
>>>> LG 42PC1DA 42" 720p Plasma
>>>>
>>>> Is this because I'm used to CRT ?
>>>>
>>>> I'm told that the next best step up is the Samsung FPT5084 50"
>>>> 1080p Plasma HDTV
>>>>
>>>> Obviously, I'd like to move to a better picture and 1080p and HDMI
>>>> 1.3, but I have an almost non-existant budget.
>>>>
>>>> Advice please.
>>>> Best,
>>>> Robert B
>>>>
>>>> 4106 Texas Blvd Texarkana, TX 75503-3011 voice 903-792-2020 fax
>>>> 903-792-2022
>>>>
>>>>
>>>>
>>>> To unsubscribe please click: [email protected]
>>>>
>>>> To receive the digest mode (one email a day made from all posted that
>>>> same
>>>
>>>> day) send an email to:
>>>> [email protected]
>>>
>>>
>>> To unsubscribe please click: [email protected]
>>>
>>> To receive the digest mode (one email a day made from all posted that
>>> same
>>> day) send an email to:
>>> [email protected]
>>> .
>>>
>>>
>>> To unsubscribe please click: [email protected]
>>>
>>> To receive the digest mode (one email a day made from all posted that
>>> same
>>> day) send an email to:
>>> [email protected]
>>
>>
>> To unsubscribe please click: [email protected]
>>
>> To receive the digest mode (one email a day made from all posted that
>> same day) send an email to:
>> [email protected]
>
>
> To unsubscribe please click: [email protected]
>
> To receive the digest mode (one email a day made from all posted that same
> day) send an email to:
> [email protected]
To unsubscribe please click: [email protected]
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[email protected]
I did not state that they will not stock the bulb. The 4th (going up the
chain) and last person I spoke to said they typically do continue support.
However, they do refuse to make a public or written statement to that
effect - that they will continue support. And they are incredibly arrogant.
The only obligation they were willing to make was to the one year warranty.
It is a great TV for the money. I have friends who have recently purchased
it upon my recommendation and if they would make the right public statement,
I would advise others to get one at much reduced prices. I do not like to
be dependant upon their whim. I did not think a written statement was too
much to ask for.
Fred Cotton
----- Original Message -----
From: "Dale Cripps" <[email protected]>
To: "HDTV Magazine Tips List" <[email protected]>
Sent: Monday, January 28, 2008 3:20 PM
Subject: Re: Sony SXRD
> ----- HDTV Magazine Tips List -----
>
> The bulbs will be available as close to forever as we will ever live. They
> are a product of Philips and sold around the world for various duties. A
> company as big as Sony with so much to lose in international reputation by
> ill-considered policy will not leave you abandoned for the price of
> stocking a half million bulbs, as you predict. I quite frankly don't
> understand the negative attitude you express towards Sony. I trust it is
> from being hurt by that company. Can you tell us of your personal
> experiences.? That would be invaluable feedback and we are connected at
> the VP level of corporate Communications and can see to it that
> legitimate grievances such as yours are directed to decision makers. They
> have been a company with an arrogant attitude for years and perhaps a well
> documented and terse statement will aid them in making some better
> decisions. You say with an accusing finger that they have "dropped
> numerous products when it suits the bottom line." I was wondering if
> perhaps the public whims might have something to do with that? I know that
> Sony was very deeply committed to the SXRD (I own two myself) but try as
> they might with a great product we (meaning the public) didn't buy enough
> of them and we (the public) did turn increasingly to LCDs, which is a
> movement in us that seems to have caught the attention of Sony. What would
> you have them do? Would you think it in the best interest of the industry,
> the public, and that company to devote capital to a failing product or
> apply that same capital to improving (for competitive reasons, of course)
> a direction which we (the public) are demanding and buying?
>
> While we do live in an age of nearly instant global communications, I find
> that it still takes several weeks for a major corporate decision, such as
> this one to drop rear projection, to reach into the rank and file where
> things like you are requesting are handled. It is too bad they didn't
> just put up a web page and declare their intentions, thus giving their
> service sector something to say and putting their customers at ease. I
> know that's what you and I would do if only we ran one of these
> multi-billion dollar technical behemoths. As far as you making a decision
> about Blu ray or HD DVD over this particular incident, that truly amazes
> me. It illustrates how irrational it was of the consumer electronics
> industry to turn this decision over to the public. I have chastised
> without letup this industry for two years for not having the maturity to
> make this high def DVD decision for us and not leave it in the hands of
> those who might make choices entirely apart from merit.
>
>
> Dale Cripps
>
>
>
>
>> ----- HDTV Magazine Tips List -----
>>
>> I have been on the phone with Sony customer service for well over an
>> hour. I went from a rep to a supervisor to a woman named Miricle who
>> identified herself as the manager of customer relations.
>>
>> I asked for a written statement regarding
>> continued product support - particularly the consumable bulbs. They are
>> unwilling to provide that response. Instead, they say trust us. This is
>> from the people who have brought numerous products to market only to drop
>> them when it suits the bottom line.
>>
>> I ask any current or potential SXRD to owners to contact Sony demanding a
>> written "end of life policy". I for one will put away any thoughts of
>> Blu
>> Ray or any other Sony product unless such a written statement is
>> produced.
>>
>>
>> Fred Cotton
>>
>>
>> ----- Original Message -----
>> From: "Michael M. Malkin" <[email protected]>
>> To: "HDTV Magazine Tips List" <[email protected]>
>> Sent: Thursday, December 27, 2007 6:40 PM
>> Subject: Re: Lost among Choices
>>
>>
>>> ----- HDTV Magazine Tips List -----
>>>
>>> Robert,
>>>
>>> True it is what Fred says....but be careful.
>>>
>>> Sony just announced on December 20th that it will no longer manufacture
>>> its
>>> fabulous SXRD RPTV sets, and will movr to LCD since that's what the
>>> public
>>> wants.
>>>
>>> Convenience over quality....again.
>>>
>>> I'm kinda stuck now myself in trying to decide what to get for my great
>>> room
>>>
>>>
>>> Mike Malkin
>>>
>>> -------Original Message-------
>>>
>>> From: Fred Cotton
>>> Date: 12/27/2007 4:08:17 PM
>>> To: HDTV Magazine Tips List
>>> Subject: Re: Lost among Choices
>>>
>>> ----- HDTV Magazine Tips List -----
>>>
>>> 1. My F38310 was "blown" about a year ago and I had it repaired. The
>>> service person removed the main board and took it to his shop. The
>>> charge
>>> was about $125 for labor and $10 for parts.
>>> 2. I recently moved it to the rec room and replaced it with a 55" Sony
>>> rear
>>> projection LCos. It is a great picture for the money. Drawback is off
>>> angle viewing.
>>>
>>> ----- Original Message -----
>>> From: "Robert Wade Brown" <[email protected]>
>>> To: "HDTV Magazine Tips List" <[email protected]>
>>> Sent: Thursday, December 27, 2007 4:36 PM
>>> Subject: Lost among Choices
>>>
>>>
>>>> ----- HDTV Magazine Tips List -----
>>>>
>>>> 12/27/2007 2:59pm ct
>>>>
>>>> I have a 6.5 year-old RCA HD 38" 1080i model F38310 (CRT tube)
>>>> which was blown out by a city power failure restart we have yet to
>>>> explain.
>>>>
>>>> I've found that the 2 Plasma (below) sets I've trialed to replace
>>>> it are not as good quality a picture as I am used to:
>>>> Samsung HPTA4254 42" 720p Plasma
>>>> LG 42PC1DA 42" 720p Plasma
>>>>
>>>> Is this because I'm used to CRT ?
>>>>
>>>> I'm told that the next best step up is the Samsung FPT5084 50"
>>>> 1080p Plasma HDTV
>>>>
>>>> Obviously, I'd like to move to a better picture and 1080p and HDMI
>>>> 1.3, but I have an almost non-existant budget.
>>>>
>>>> Advice please.
>>>> Best,
>>>> Robert B
>>>>
>>>> 4106 Texas Blvd Texarkana, TX 75503-3011 voice 903-792-2020 fax
>>>> 903-792-2022
>>>>
>>>>
>>>>
>>>> To unsubscribe please click: [email protected]
>>>>
>>>> To receive the digest mode (one email a day made from all posted that
>>>> same
>>>
>>>> day) send an email to:
>>>> [email protected]
>>>
>>>
>>> To unsubscribe please click: [email protected]
>>>
>>> To receive the digest mode (one email a day made from all posted that
>>> same
>>> day) send an email to:
>>> [email protected]
>>> .
>>>
>>>
>>> To unsubscribe please click: [email protected]
>>>
>>> To receive the digest mode (one email a day made from all posted that
>>> same
>>> day) send an email to:
>>> [email protected]
>>
>>
>> To unsubscribe please click: [email protected]
>>
>> To receive the digest mode (one email a day made from all posted that
>> same day) send an email to:
>> [email protected]
>
>
> To unsubscribe please click: [email protected]
>
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> day) send an email to:
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To unsubscribe please click: [email protected]
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It lists for $2200