DIRECTV's HR20 - DVR Debate Rages On

[jhecondevsys]

Constant selling of and replacement of a faulty product is not customer service.

[meistergeek]

Great article! Unfortunately, we are dealing with a company that does NOT listen to their customers, don't understand the opportunity they had to lead their HDTV offering into a market leader position, and believe that alpha products is ok to push to market as alpha products.

I for one cannot wait until FIOS is in my neighborhood (only 6 months), because then it is goodbye D*TV! I will be able to continue using the best interface to DVR ever made available = Tivo! and get HD the right way combined with even higher speed internet (compared to what I have today) D*TV's retention department will not have a chance!

Sad development as I am a longtime D*TV customer.

[gobears34]

My HR20 (almost 2 weeks old) decided to go on the fritz literally two hours before our super bowl party. I would gladly join a classaction lawsuit. And of course, DIRECTV wasn't helpful at all.

[hummels]

Someone at DirecTV owes me this week

[Richard]

If you get that then I want my Idol episodes too from Charter and/or Sony!

My Charter Moxi took a dump erasing all programming skipping the Alabama show and the Feb 20th show.

Fortunately I had it on my Sony so we watched the Alabama show and at the end I erased it only to find the someway, somehow the feb 20th show was also erased when doing so.

ARGH!

I find it amazing that nearly 10 years later HDTV recording remains an infantile exercise of little choice and failing products.

[akirby]

I've had several botched recordings but I have to admit that since the latest upgrade mine has been trouble free for the last 3 weeks.

Yes, it sucks. Yes, they'll fix the problems, eventually. No, they're not the only ones as Richard points out.

If Tivo comes out with a series 4 that does cablecard, dish and direcTV in one tuner for $500 they could own the market.

[akirby]

I am happy to report that since the early February software upgrade I've had no lockups, reboots, RBRs, lost or missed or unwatchable recordings. I no longer feel the need for backup recordings on other DVRs. I haven't checked dbstalk recently so there may still be problems but for me at least it's been rock solid. Finally.

[mjm76]

I have been one of the lucky ones with the HR20-700. I have had it since October and I have had very few problems with it during that time.

I love it.

[misterh]

Has anyone experienced loud cracking noises? I'm also getting audio dropouts.

I have had the DirecTV HR-20 for a few weeks now and have been reluctant to watch it. I have been having so many problems with the audio that I have pretty much stayed with my old SD Hughes DirecTV Tivo units.

I am experiencing audio dropouts and loud "cracking" noises on the HD channels rendering them practically unwatchable.

I am waiting for a replacement unit and am hoping that I get "lucky" and receive one without any problems.

The DirecTV repair guy said "you just have to replace them until you get a good one".

I currently have 4 Hughes DirecTV Tivo units and this is my first DirecTV DVR.

Bring Back the Tivo!

[Comollitd]

I had decided to switch my Dish 622 for Direct's HD service. I am certainly glad that I wondered onto this site before I made the commitment. That you all for your candor--I'll be sticking with the 622.