DIRECTV's HR20 - DVR Debate Rages On

[jhecondevsys]

I hope I never read, "I think it's time to retire this topic" again. Unless the author identifies him/herself as an employee of DirecTV.

[regman]

The latest H20-700 I got has been working well for quite a while now. It has most, if not all, of the features that the TIVO box had. The SD upconversation is far superior to the H10-250. It was a lot of headache in the beginning though... So when's the 1080P model DVR coming out?

[akirby]

So when's the 1080P model DVR coming out?

Probably a few months after they start broadcasting in 1080p. In other words - don't hold your breath.

[regman]

Ever since I got the 1st HD DVR I've been all over DirectTV. I've cut them no slack at all and demanded(and got) substantial refunds from them. I have also pointed out to them unethical dilemma of releasing an essentially beta test device/software on an unassuming public. When fiber optic is finally inside the house I will probably drop them like a hot rock.

I have to agree with wmartson and the others that there has been substantial improvement in the device reliability and function since it's initial release. I got my first unit in November, I believe, as a replacement for the 5th H10-250. As has also been said, infant mortality, manufacutring issues, the overwhelming demand and repair tech learning curves didn't exactly help the situation either. As a *former development, manufacturing, quality and test engineer I have an intimate knowledge of what goes into the manufacture and release of high technology devices behind the scenes.
*I am currently a senior VP of regulatory affairs now for a medical device manufacturer, hence the "former" but I still use all of those skills in the context of my responsibilities.

[jjohns]

I have had my hr20 since last year and up until this last release things were looking better. But with the latest 0x15c version of software, all kinds of bugs have returned to mine.

[wmartson]

I hope I never read, "I think it's time to retire this topic" again. Unless the author identifies him/herself as an employee of DirecTV.

OK, pal... We get it. You hate DirecTV and you are wasting our time with you snide comments and dried up wit.

I suspect your iPhone died on the first day and your XBOX is overheating terribly.

I have two HR20-700s and they worked horribly in the early days. My patience has been rewarded and I am very happy with the product. Being a happy customer does not make me a spy, or a shill, or a moron.

I am a retired telecommunications executive with 35 years experience in product development, marketing and support.

I understand that some percentage of any product are going the fail. But, I have never heard any DirecTV customer say that D* would not TRY to make it right. 16 million subscribers can't all be wrong.

I say again, "It's time to retire this topic." because the debate is not, "Raging ON!!". The only thing raging is a private party who is probably not a D* subscriber or the owner of an HR20-700.

Come on.... give it a rest.

BTW, my iPhone and my XBOX are working fine, too. I am not an employee of Apple or Microsoft, either.

[HD Library]

This thread has been split

Who's better? Dish, DirecTV, cable...
viewtopic.php?t=8180

External drive for DirecTV DVR
viewtopic.php?t=8178

DirecTV 10-250 units unable to receive hd channels?
viewtopic.php?t=8179

DirecTV HR20-100S
viewtopic.php?t=8181

Please keep this thread on topic: DirecTV problems with continuous DVR firmware crashes and failures.

As for retiring this thread that is the responsibility of DirecTV; if the customers are satisfied this thread will die naturally... provided it stays on topic...

[deathman]

03/13/07 I had my first HD DVR HR20 from DirecTV for only 0313/07s was not working HR20 of audio/video dropouts, freezes and other glitches and disappointed that this HR20 is so unstable.... and that "Tech support" via telephone leads me on "wild goose chases" when it comes to resolving any technical issues.
When I called into DirecTV technical issues. 6 month i had to call each day to get a 13 times SERVICE TECHNICIAN DIRECTV sent me a13 refurbished replacement that was HD DVR 20 does not work to directv customer i File a Complaint the Better Business Bureau about directv the more Complaint they have we will get are money
back i have the site to File a Complaint http://www.bbbonline.org/consumer/complaint.asp

[Schmedley]

My first HR-20-700 DVR went into service in early September 2006. My number two is only 4 months old. I added one terabyte to the first one and use it just for HD, the second HR-20-700 DVR just records normal programs. The recorders are turned on 24/7. I try to maintain 30% free space on each recorder.

I guess some work and some don't!