Mitsubishi DLP 06 - all pink picture

[Richard]

Might as well buy Polaroid.

naw, don't do it... they make this current Mits problem look like choir boys...

[mnurse20bellsouth]

The optical/light engine is a very common problem according to my service center... It starts as flickering and then the picture eventually becomes shades of pink ... I will never buy another Mitsubishi product because of ... no sense of responsibility on their part. They should replace all 2006 WD73727 after a second problem like this whether under their warranty or not. The US car manufacturers sometimes repair autos after 5, 6 or more years old long after their warranties are over. I think we as consumers should have relatively trouble free $4-5k TVs after a few years. If I didn't have an extended warranty I couldn't afford to repair this TV twice in 2 months, waiting for part won't be in US until December 20 according to Mitsubishi (I spoke to them and confirmed that is the situation). Mitsubishi doesn't care about the American consumer...

Edited by HD Library

[mnurse20bellsouth]

Yes, Richard that is what happens.
viewtopic.php?p=28559#28559

I thought you had never heard of that problem with Mits. It has happened to me twice, of course with the orig and a replacement. Don't you think Mits should replace these TVs after they have the same problem repeated since the light engine is probably only a symptom of a greate problem? Or do they just want a bunch of angry and disappointed customers?

[sheldon1451]

Do you have the order number from the service provider? If so, try calling Mitsubishi again. I was originally told by Mitsu that if I give them the order number, they will "expedite" the part so I would receive it in 10 days or less. Since I chose to have the light engine rebuilt instead of waiting the original estimated repair time of 8 to 10 weeks, the order was not placed, so I have no idea whether or not they would have come through with that.
Today, we are at 12 weeks!!!!! They are supposed to be out today for the 3rd repair attempt. IF they don't forget anything, maybe I'll have a picture back.....for a while.
Update to follow on the outcome!

[Richard]

I thought you had never heard of that problem with Mits.

You never clearly stated what your problem was, just the defect and the part needed... that has been fixed by tying this thread to Sheldons...

Don't you think Mits should replace these TVs after they have the same problem repeated since the light engine is probably only a symptom of a greate problem? Or do they just want a bunch of angry and disappointed customers?

I am not here to validate your feelings or what actions you think should be taken. I am here to offer understanding, education and possibly solutions you may have not thought of.

It that light there are state lemon laws, contact your state consumer affairs, and with extended warranties lemon clauses. For extended warranty these are typically triggered after three repairs within a certain time period. Check your contract if you have one.

Another solution: This customer for XYZ brand had a part replaced under warranty months earlier and they were on back order then, he had the same problem again still under warranty, needed that same part and it was on back order yet again. He contacted the retailer and had the product exchanged.

One thing you can count on is manufacturers who want to stay around don't make junk - they can't afford it. It eats up the service budget, clogs the phone lines and sucks up admin time like crazy. I guarantee there are folks at Mitsubishi just as upset as you are over all this! None the less there is little they can do except get it corrected, get the part orders filled and that is simply going to take time. Also, I have seen manufacturer defects, I mean real defects, oops, we (the complex collective of any manufacturer) screwed up here big time, and this is not one of those. Most sold are holding up believe it or not, unfortunately yours was not one of them.

For clarity, the expedite Sheldon speaks of is far more likely about 1st or 2nd day air shipping rather than a way to get your part shipped sooner.

[mnurse20bellsouth]

i did speak to customer service supposedly to be here 10-14 days from Monday. Still does not explain why part is on backorder. Maybe the product is not as good as you say. It is junk to me. I have no confidence in Mits. Will never buy another product from them, unless they own up to poor product and replace it for me.