Mitsubishi Digital Electronics America, Inc (MDEA) 2006 DLP Projection Televisions

Models: WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831

It has come to our attention that a limited number of DLP Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.

Effective 11/06/09, an owner having the above symptom is required to contact Mitsubishi Consumer Relations, 800-332-2119, for an authorization prior to service, to receive this repair at no charge.

Not all service centers will replace the part as there are two other ways to deal with this problem and all three are a valid remedy. Simply report your problem to your local Mitsubishi authorized service center and they will get you taken care of using one of the three methods. Insisting on replacing the part will not work for all service centers and for one that does not use that method would delay your repair for no reason at all...

I have a WD 57732 DLP and it has the same problem. Is this TV also covered? The bulb has gone out already.

Ron Keller

It's listed in the models... Lamp is not part of that...

Check the model numbers listed in the 2nd line of the first post. Especially the 6th one.

I had the same message, WD-57831. We have one dealer (Fairbanks, Alaska). He knew about the message/problem, said it was easy to fix. He came out the next day, took him less than 15 minutes to fix it - I don't think he used any parts, but I'm not sure. Sorry, I don't know what he did, but it's worked fine since.

Effective 11/06/09, an owner having the above symptom is required to contact Mitsubishi Consumer Relations, 800-332-2119, for an authorization prior to service, to receive this repair at no charge.