Mitsubishi DLP 06 - all pink picture

Had programming problems

Related to repair or figuring out how to operate that wacky NetCommand?

lamp replaced in first year

It happens but that should have been no charge, under warranty.

Part is on backorder, and put on backorder (changed as they say eta) several times.

Got a part number? That is VERY unusual for Mits... Right now, after two years would mean you are getting this repaired COD or under an exteneded warranty contract. Which is it?

Remember this, they are all breaking, nobody has a monopoly on reliability... It's all in the draw of the cards and selecting a brand that will provide you and I with service and support.

Hello Richard,
Actually, it won't be 2 years until December. The part number is 938P019010, and it is an optical engine. The TV is so unwatchable that I am now watching our 20 year old 32" Magnavox which we never had a day of trouble. Thank you for replying.

Sorry, it is under a Repairmaster 4 year extended warranty, oh and they stink as well. Took them 2
weeks to approve repair.

Requested Quantity: 1
Total Available Quantity: 0

Material Qty Available to Ship
938P019010 1 08/06/2007

Well looks like it should be available real soon. Not having a part is unusual for Mits and if they don't have it typically they will shortly...

Sorry about your situation but Mits is one of the remaining good guys in this business!

Extended warranties can be tough on all parties. You are dealing with an insurance company...

Guess what repair part brokedown in October, again. Mitsubishis are garbage, and their customer service is worse.

I feel for you and Mits may be in a parts pinch but... garbage? nah...

After 25 years I can tell you that NO manufacturer has earned a halo yet... pick your brand and technology - they are all breaking, new and old.

Bear in mind there are thousands of Mits owners with your model that are perfectly happy. That does not negate the fact that your grievances are real and should be taken care of.

For $5000 its sitting there looking like garbage. They should give me a new one for all the time and inconvenience to make good on their mess, but they won't. So to me it is GARBAGE. Thanks

I had experiance with Mits service ywo years ago. Above average!

My experiance now; below average! Order takers and script readers. Their techs for the service people aren't any better. I overheard the conversation when the local shop was in my home and it was strickly a 'What do you want me to do about it' type of reply.

To me, it surely sounds as they went 'on the cheap' with their service setup. Might as well buy Polaroid.

As I said, "Mitsubishi sucks." With their quality control, and customer service/concern my next product will not be a Mitsu, whether electonics, autos, or anything else.

Might as well buy Polaroid.

naw, don't do it... they make this current Mits problem look like choir boys...

The optical/light engine is a very common problem according to my service center... It starts as flickering and then the picture eventually becomes shades of pink ... I will never buy another Mitsubishi product because of ... no sense of responsibility on their part. They should replace all 2006 WD73727 after a second problem like this whether under their warranty or not. The US car manufacturers sometimes repair autos after 5, 6 or more years old long after their warranties are over. I think we as consumers should have relatively trouble free $4-5k TVs after a few years. If I didn't have an extended warranty I couldn't afford to repair this TV twice in 2 months, waiting for part won't be in US until December 20 according to Mitsubishi (I spoke to them and confirmed that is the situation). Mitsubishi doesn't care about the American consumer...

Edited by HD Library

Yes, Richard that is what happens.
http://www.hdtvmagazine.com/forum/viewt ... 8559#28559

I thought you had never heard of that problem with Mits. It has happened to me twice, of course with the orig and a replacement. Don't you think Mits should replace these TVs after they have the same problem repeated since the light engine is probably only a symptom of a greate problem? Or do they just want a bunch of angry and disappointed customers?

Do you have the order number from the service provider? If so, try calling Mitsubishi again. I was originally told by Mitsu that if I give them the order number, they will "expedite" the part so I would receive it in 10 days or less. Since I chose to have the light engine rebuilt instead of waiting the original estimated repair time of 8 to 10 weeks, the order was not placed, so I have no idea whether or not they would have come through with that.
Today, we are at 12 weeks!!!!! They are supposed to be out today for the 3rd repair attempt. IF they don't forget anything, maybe I'll have a picture back.....for a while.
Update to follow on the outcome!

I thought you had never heard of that problem with Mits.

You never clearly stated what your problem was, just the defect and the part needed... that has been fixed by tying this thread to Sheldons...

Don't you think Mits should replace these TVs after they have the same problem repeated since the light engine is probably only a symptom of a greate problem? Or do they just want a bunch of angry and disappointed customers?

I am not here to validate your feelings or what actions you think should be taken. I am here to offer understanding, education and possibly solutions you may have not thought of.

It that light there are state lemon laws, contact your state consumer affairs, and with extended warranties lemon clauses. For extended warranty these are typically triggered after three repairs within a certain time period. Check your contract if you have one.

Another solution: This customer for XYZ brand had a part replaced under warranty months earlier and they were on back order then, he had the same problem again still under warranty, needed that same part and it was on back order yet again. He contacted the retailer and had the product exchanged.

One thing you can count on is manufacturers who want to stay around don't make junk - they can't afford it. It eats up the service budget, clogs the phone lines and sucks up admin time like crazy. I guarantee there are folks at Mitsubishi just as upset as you are over all this! None the less there is little they can do except get it corrected, get the part orders filled and that is simply going to take time. Also, I have seen manufacturer defects, I mean real defects, oops, we (the complex collective of any manufacturer) screwed up here big time, and this is not one of those. Most sold are holding up believe it or not, unfortunately yours was not one of them.

For clarity, the expedite Sheldon speaks of is far more likely about 1st or 2nd day air shipping rather than a way to get your part shipped sooner.

i did speak to customer service supposedly to be here 10-14 days from Monday. Still does not explain why part is on backorder. Maybe the product is not as good as you say. It is junk to me. I have no confidence in Mits. Will never buy another product from them, unless they own up to poor product and replace it for me.