Tivo: Loss of Subscription when totaled

Started by Richard • Jun 24, 2004 • 4 posts

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#1 Jun 24, 2004 at 5:10 pm (edited Oct 10, 2004)

Just got off the phone with a local customer who suffered a lightning strike losing a Tivo and RPTV.

If your Tivo is not repairable and you have paid a lifetime $249 subscription you will lose it if you purchase the entry level unit for $149. After debating with them they did make an acception for the customer but that requires he purchase their upper line Series 2 with an MSRP of $399 and street pricing of $349.

Just an FYI...

#2 Oct 28, 2004 at 2:04 am

Did the customer receive another TiVo and get the subscription re-instated? :shock:

#3 Oct 28, 2004 at 3:35 am

After debating with them they did make an acception for the customer but that requires he purchase their upper line Series 2 with an MSRP of $399 and street pricing of $349.

That is all I know... :wink:

#4 Oct 28, 2004 at 11:18 am

That's one of the advantages of the DirecTV Tivos. No subscription required, just an additional monthly fee from DirecTV.