Mitsubishi DLP 06 - Failed light engine

sheldon1451 · Post by **sheldon1451** » Fri Oct 26, 2007 10:33 am

I agree with that. If ever there could be "two middles", it would be the customer and the service center/repair technician. The warranty company calls the shots no matter what. Perhaps there should be some sort of legislation (oh jeeze.......MORE laws on the books??) that would/could protect the end user (consumer) from never ending delays due to parts availability, non-action, etc.etc. I think the most aggravating thing I was told (so far anyway) was from one of the rep's at the warranty company who just flat out told me that the extended warranty has absolutely no time frame within which the repair issue needs to be resolved by! This was after 3 weeks of a non-decision on the part of the warranty company. They "sat" on the claim for the first week, then they claimed the issue went to their "Technical Review Dept" to make a determination if the set was to be repaired or replaced. The claim sat there for 2 weeks. The reason I was given was that "one of the tech's was out on sick leave"...in reading other people's experiences with this same company...that was a load of $#@%$...

jeepjeep0_3 · Post by **jeepjeep0_3** » Sun Oct 28, 2007 8:45 am

What we are saying is we are willing to fork over more for an extended warr. which we shouldn't have to if the product is any good but complain when it breaks what is happing is the price war is maybe putting a little inferior parts in? i bought the 57732 when i turned it on a popping sound (so loud the Mit tech could hear it on the phone) they took care of it right away. i do wish i had this forum to turn to when i was looking this is my first (last?) Mit product of any kind but am quite satisfied so far Hope the powers that be at Mit will read all of these and come clean with what they know is wrong like Microsoft had to do with the xbox Thanks for the reads and is there a forum for the 57732 to get ideas on setup?

videobruce · Post by **videobruce** » Mon Oct 29, 2007 4:42 am

Ok, what is exactly wrong with these??

videobruce · Post by **videobruce** » Mon Oct 29, 2007 5:47 am

Are any of you aware of this company?;
http://www.hvtnet.com/hvt_services.php

sheldon1451 · Post by **sheldon1451** » Mon Oct 29, 2007 8:36 am

Thanks for the info...but, they don't deal directly with "individuals" and the warranty company will only deal with companies that will charge what they're willing to pay! I don't know specifically what goes wrong with the optical engines, or why. MY good news is that the service tech is supposed to be out tomorrow to install the rebuilt unit. Exactly 2 months to the day they were out for the first service call.

Richard · Post by **Richard** » Mon Oct 29, 2007 6:23 pm

videobruce wrote:Ok, what is exactly wrong with these??

Don't know and probably won't find out since component level repair has been removed from the field. If I did know it would not matter because no one will sell me the parts to fix one. TV service is becoming quite strange, difficult and WAY more expensive compared to yesteryear.

sheldon1451 · Post by **sheldon1451** » Tue Oct 30, 2007 9:02 am

Just an FYI to all that have been involved in this Mitsu issue;
I may be incorrect, but I believe that their "customer service" dept is located in Bangladesh, which is why everything sounds "scripted". The outsourcing of customer service to other countries is probably far more tragic than the crap they are making!

sheldon1451 · Post by **sheldon1451** » Tue Oct 30, 2007 11:09 am

OK...Today was the day that the service "tech" set up to repair my TV with the rebuilt optical engine............guess what??...He "FORGOT" the rest of the parts at the shop that they took off before they sent it in for repair.........so..........Now I'm rescheduled for Thursday..."no can come back today"!!!!!.........
Thank you SMITH & LARSEN in the San Fernando Valley.......

Richard · Post by **Richard** » Tue Oct 30, 2007 2:46 pm

Sorry to hear about the unfortunate screw up and no... Mits is in CA and GA, USA.

sheldon1451 · Post by **sheldon1451** » Fri Nov 02, 2007 9:52 am

Well..for those of you that have been following my saga and know that the repair tech was out this past monday but "forgot" to bring some parts with him...here's an update....
The service was rescheduled for yesterday between 1 & 3. At 3:45 the repair tech shows up, looks at the back of the tv and the parts, and asks my wife "where is the lamp?"..(actually it was "ramp" but that's another story)..I think that my wife's facial expression must have scared the hell out of him!!...LONGGGG story short, according to them (smith and larsen), the people that rebuilt the optical eng sent it back without the lamp...NOW...wouldn't you think that a service tech would know to check to make certain he has everything...ESPECIALLY since it's the SECOND time!!!!!????..So, now the lamp is missing and I don't have a "lamp warranty"...Not that it matters that much..it went out with a lamp it needs to go back in with a lamp..right? The warranty company is out of the loop, for now, because this now is not a warranty issue...it's a stupidity issue...........They (smith/larsen) promised the warranty company that they will call me this afternoon for an update on the missing lamp issue.........all condolences appreciated!!!!!!!

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