Mitsubishi DLP 06 - Failed light engine

[sheldon1451]

I know that many owners of the Mitsu DLP have had problems with the Optical Engine and I'm no exception. I purchased the WD73927 in March '06, and that unit failed in August this year. Fortunately (??) I purchased the "extended warranty" which, in fact covers that part (p/n 938P019010). Well, it's been over 2 months now and this issue is not resolved. Mitsu has the replacements on backorder. The warranty company authorized a repair/rebuild so the service tech's took it out and sent it in for rebuild. Guess what...??..THEY're waiting for parts to rebuild it! So I'm being bounced back and forth between the service tech's, the warranty company, the rebuild company..and mitsubishi. In the exact words of more than one person at the warranty company, "we are not obligated to repair your television within any specific amount of time...."..sweet, huh?
Here's what I'm viewing on my 73" Mitsu DLP....I put our 13" Polaroid LCD ON TOP OF THE BIG SCREEN, plugged the sat cable in..and that's what we're watching "ON THE BIG SCREEN..."
No amount of arguing, cajoling, threatening, begging, crying, etc..etc..has helped. We're all stuck. Mitsu should re-purchase every one of those DLP's because it is a known defect.

[mnurse20bellsouth]

Guess what? I have a problem with a replacement part from Mitsubishi again. Under an extended warranty in July (took over 2 months to get part) my optical engine was replaced. Now the optical engine went again in October. Now waiting to find out what Mitsu is going to do about this. How about "class action suit?" Mitsubishi is garbage. Wonder why the mags aren't reporting this to their readers? Payoff?

[sheldon1451]

Sorry to hear that. My "warranty" company authorized a rebuild of the optical engine, instead of making me wait for Mitsu. (and then again, 450. to rebuild vs. 1200. for the new part...allowance they would give me!). It took a little over 2 weeks for the rebuild and the part is on the way back, to be installed next week. I have no confidence in this product and I won't be surprised if/when it happens again. I'm not sure what it takes for a "class action". Certainly more than just the two of us! I bought that set the first year it came out (I think). I should have known better. Once I get the set back, I plan on selling it (donating?) and going back to Pioneer Elite...Best of luck. Keep me posted.

[mnurse20bellsouth]

Mine was bought December 2005. I will keep you posted. It does take more than 2, but the authorized repair facility told me they have had more than several repairs on this problem, and it takes an inordinate amount of time to get parts.

[sheldon1451]

Even with the unreasonable wait for the parts, it's a good lesson for anyone buying expensive, high-tech equipment. BUY the extended warranty. I learned that when GE could not repair my built-in fridge that I bought for 4500.00. After 4 attempts, they replaced it with a brand new one (under the extended warranty) .................
MITSUBISHI:::::::::::::::::::::WHERE ARE YOU???

[mnurse20bellsouth]

I agree. I always buy extended warranty on all expensive products including my cars. That does not excuse the fact that we are without use of products for extended times, because all they are doing is replacing defective parts.

[sheldon1451]

"Ain't that the truth"!!!!

[Richard]

I feel for you and Mits may be in a parts pinch but...

After 25 years I can tell you that NO manufacturer has earned a halo yet... pick your brand and technology - they are all breaking, new and old.

Bear in mind there are thousands of Mits owners with your model that are perfectly happy. That does not negate the fact that your grievances are real and should be taken care of.

[sheldon1451]

Thank you for your input. I understand your position. And there may be tens of thousands of satisfied Mitsu owners, but I'm not one of them. And...as you pointed out, nearly everything breaks these days at some point (some sooner than later). My main gripe is with the Mitsu parts situation and the way I have been run around by the warranty company.

[Richard]

Extended warranties are a choose your poison scenario... either cover repairs yourself or deal with the way they want you and the service center to do business. It is tough on both the owner and service center. Just read an email about an insurance company that refused to let the manufacturer repair the board insisting another company do it instead due to pricing. The board was received, still has the same problem but it should have fixed it, and the service center and owner are caught in the middle...