Mitsubishi DLP RP WD57731 - stripes and negative picture

dhohn · Post by **dhohn** » Mon Jun 23, 2008 10:15 am

I have a WD 57731 and yesterday the screen went to this. It has stripes like a venetian blind and it looks like you are watching with xray vision.

Anyone else had this problem?

http://www.flickr.com/photos/27898652@N05/

Thanks,

Dave

Richard · Post by **Richard** » Wed Jun 25, 2008 9:35 pm

try

TV: AC reset
viewforum.php?f=98

If using HDMI unplug and replug connectors

If the problem remains it is time to call service

NESDA
http://www.nesda.com/locator/state_search.php

Mitsubishi
http://direct.where2getit.com/cwc/apps/ ... mid=151762

dhohn · Post by **dhohn** » Fri Jun 27, 2008 5:02 pm

Thanks, Richard

Tried the resets to no avail, so called Mitsubishi. They called a local service center and the tech diagnosed a bad optical engine. $1400. to repair. TV is 23 months old, no extended warranty.

Called MDEA back and they told me to send them the estimate. I did, along with a sternly worded letter and copies of the warranty extensions they have granted on my model number for the thermal sensor and the optical engine extension on the 73 series tv's. Then proceeded to call them everyday since checking up on things. They told me this evening that they will warranty 75% of this repair on my set, so am somewhat releived. A $200 repair is a whole lot easier to swallow than $1400.

I was royally pissed about this but was always calm and patient with the customer service reps on the phone, but did give them the impression that I was not going away. (Better not get too giddy yet, I still have a worthless black box sitting in my front room). I hope all goes well from here on out. I'll keep you posted.

Thanks again,

Dave Hohn

dabhome · Post by **dabhome** » Sun Jun 29, 2008 4:43 pm

dhohn wrote:They told me this evening that they will warranty 75% of this repair on my set, so am somewhat releived. A $200 repair is a whole lot easier to swallow than $1400.

25% of $1400 is $350, not $200. Did they give you the $200 figure? Also, did they say why they are giving you 75%?

David

Richard · Post by **Richard** » Fri Jul 04, 2008 9:02 am

dhohn wrote:copies of the warranty extensions they have granted on my model number for the thermal sensor and the optical engine extension on the 73 series tv's.

Mitsubishi: 2005/2006 DLP warranty extension
viewtopic.php?t=8705

Models: WD-73727, WD-73827, WD-73927, WD-73732, WD-73831

Your model is not in there nor are you having that problem. This is one of the difficulties of officially announcing such things - they and the service centers get a boatload of non-related requests. Glad to hear they will help out!