1. It MUST say lightning on the box or in the warranty. If it does not move on.
2. It MUST come with insurance. If it does not move on.
3. Even if it has the above it MUST also have all the connections necessary to actually perform what is claimed. To protect the equipment from lightning you must create a barrier between the outside world and your stuff. This means if you have cable, dish, and an outside antenna you will need 3 antenna in/out connections for all three sources. Most dish receivers also use the phone line so you will need a phone in/out jack also. All equipment AC must be connected through the suppressor. Do not bypass the suppressor. If you have more AC plugs than the suppressor supports get another one or plug an AC strip into it. Do not bypass the suppressor.
One connection that must be utilized is the round ground pin of the AC plug on your surge suppressor. If you defeat the ground pin of the AC plug or if the ground circuit of your house is faulty the suppressor WILL NOT WORK!
Check the following post for other possible problems with grounding...
http://www.hdtvmagazine.com/forum/viewtopic.php?t=4470
Problem Examples:
I have many customers who have such a product hooked up correctly. They buy a DVD player and connect the AC directly to the wall. You just bypassed the suppressor and it will not work correctly.
I had another customer that purchased a suppressor and hooked everything up correctly except for one thing. On the antenna out from the suppressor they hooked up a 2 way splitter. One end went to the TV. The other end went to a cable that went outside and around the house to another room to a TV that was plugged directly into the wall. They bypassed the suppressor and it will not work correctly. I simply moved the splitter to the input side of the suppressor.
I have a few customers who have such a product hooked up correctly but find on the back of the TV a cable from the TV audio out that goes to another area of the room where the stereo system is that is plugged directly to the wall. They bypassed the suppressor and it will not work correctly.
Be careful of whole house protection and read the fine print. The last one I looked at for a customer did not cover damage due to lightning, cable or telephone. It had to be a power surge.
If you are having problems with lightning your best solution is whole house protection AND suppressors.
4. If you should suffer a hit there are typically only 2 results. Either the suppressor will absorb the energy or it will sacrifice itself. If you are having problems with your stuff then bypass the suppressor, If everything works again then it did it’s job. Get another one.
5. If you should suffer a hit that causes equipment to be damaged and wish to be covered by the insurance provided with the product you will be required to ship the suppressor to the manufacturer for inspection. They know if you followed all the rules because there will be damage to some part of the device. If the suppressor is fully functional you will not be reimbursed for the damages so make sure you follow the rules.
6. If you follow all these steps you are good to go. Over the last decade my experience is the equipment is always OK and the suppressor is damaged. Just like it is supposed to be. If equipment was damaged it was never covered and the customer had to pay for the repair or replacement of the product.
BTW
Had a customer who took a hit and he had to remove the suppressor to get his stuff to work. This suppressor came with a lifetime warranty so he sent it off for repair/replacement. 2 days later he took another hit without the suppressor and had to repair his TV. The cost of another suppressor would have been much less than the repair.
Richard F. Fisher






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