Mitsubishi DLP 06 - Failed light engine

[RTHVZB]

The only thing I'm worried about now is my 3rd party, 4 year extended warranty which I need to attempt to transfer.

I just got off the phone w/ my extended warranty company who told me that IF the TV was replaced (I told them it might happen), transferring the warranty to the new TV serial number and model was no problem - just call them when the new TV arrives and they will take care of the update and the warranty will then be on my new set!

Awesome! It's all working out for me in 2008.. will wonders never cease??!

[sheldon1451]

Great....
Which warranty company?..I have Warrantech which is thru RepairMaster

[RTHVZB]

Great....
Which warranty company?..I have Warrantech which is thru RepairMaster

Mine is with "MACK camera and video".

[sheldon1451]

thanks......

[Richard]

The only thing I'm worried about now is my 3rd party, 4 year extended warranty which I need to attempt to transfer.... he said NOT to tell them it was replaced ever; to simply hang on to my original paperwork from the bad TV and have any future work billed against its model and serial number.

That is only going to work if the service center becomes an accomplice in the deception, highly unlikely. As far as I know this is open ended unless stated in your contract. I see no reason why they would be required to transfer the warranty and little reason not to; you are getting another 1 year warranty from the manufacturer and it is less likely to fail under their warranty. It could also be argued they are required based on the fact that the warranty only becomes void if THEY replace the product. I think the legal key here will depend on what is in the contract. If they did not cover this circumstance it seems you could push it and likely win.

RTHVZB, based on all you have shared that is one nasty retailer you have there... I hope you will avoid them in the future.

I still feel there should be some kind of class action law suit as this is obviouse a huge problem and customers are getting shafted by Mitsubishi.

Shafted on the time problems but certainly not in backing up the failure.

Mitsubishi: 2005/2006 DLP warranty extension
viewtopic.php?t=8705

And they did it yet again on another generation

Mitsubishi: 2006 DLP warranty extension
viewtopic.php?t=8706

Manufacturers don

[MrSmoofy]

Well the reason I say shafted is because when I called them about this they said I needed to call who I purchased it from (Sound Advice) and have them send a service person to check it. That's fine but I do not feel I should have to pay them $95 for the service call and $120 each way for them to come get it diagnose it and bring it back just to determine it is the optical engine which after reading this forum and seeing the video on you tube I'm 99% it is.

$335 for a warranty repair for something that shouldn't be happening. They need a better way to resolve this.

[RTHVZB]

RTHVZB, based on all you have shared that is one nasty retailer you have there... I hope you will avoid them in the future.

You KNOW I will!

I still feel there should be some kind of class action law suit as this is obviouse a huge problem and customers are getting shafted by Mitsubishi.

Shafted on the time problems but certainly not in backing up the failure.

Mitsubishi: 2005/2006 DLP warranty extension
viewtopic.php?t=8705

And they did it yet again on another generation

Mitsubishi: 2006 DLP warranty extension
viewtopic.php?t=8706

Manufacturers don

[RTHVZB]

Well the reason I say shafted is because when I called them about this they said I needed to call who I purchased it from (Sound Advice) and have them send a service person to check it. That's fine but I do not feel I should have to pay them $95 for the service call and $120 each way for them to come get it diagnose it and bring it back just to determine it is the optical engine which after reading this forum and seeing the video on you tube I'm 99% it is.

$335 for a warranty repair for something that shouldn't be happening. They need a better way to resolve this.

Smoof - You mentioned earlier that you bought the set in April of '06, but did not mention the model.

So, assuming your model is one of those mentioned in the warranty extensions, you will not have to pay anything or anyone to have the TV diagnosed or repaired.

If not - unfortunately, you're into out-of pocket time for repairs.

Either way, you WILL have to have an authorized tech come and diagnose the issue before anything can happen. Usually your point of purchase location arranges for this. After that, the tech will diagnose and then order your parts. Depending upon the size of your TV, they may come and perform the repair in house upon receipt of the parts. But, if it's small they may take it away for repair and even for the initial inspection.

If my assumptions above are correct, you will not have to pay for anything. If SoundAdvice is trying to charge you, inform them of and point them to the extended warranty information for your model. They certainly should have no issues w/ billing Mistu and not you. If they insist on billing you, then call Mistu and let them know of the issue and they can probably arrange for a tech (reluctantly).

Good Luck!

[MrSmoofy]

Sorry thought I had mentioned the model. WD73727 Manf date of Jan 2006, purchased Apr 25, 2006. First I called Mitsu they informed me I had to have a tech look at it to confirm the problem. I called the 2 numbers they gave me both places were not aware of the this extended warranty and they would charge me $95 to come look at it. I called mitsu back and they said they would not reimburse me for the $95 tech call. I complained about that and they said contact the store I purchased it so I did that, Sound Advice said they didn't know anything about it either and that they would charge me $95 for the service call and $120 each way for pickup and delievery (when i bouth it they only charged me $70 to deliever it). I called Mitsu back and told them I shouldn't have to pay anything for a warranty issue and they would only tell me there was nothing they can do and that I would have to pay the fee's and they would not re-imburse me for those fee's.

So basically no matter warranty or not I'm going to be out about $300 for a known warranty problem. Seems pretty sucky to me.

[sheldon1451]

Richard:
I agree with most of what you say...
Regarding the service agreement "language"....early on in my plight, I asked the warranty company for a copy of the actual contract, since what I was given was at the point-of-purchase and it was a "summary" version with no specific language..I was attempting to find out if there was any kind of time limit on the "If we can't repair it, we'll replace it..."...(yeah, right!).......They searched their records and could only come up with a current agreement that they claimed was nearly the same as when I bought the extension, but they would not tell me if anything had changed, and if so, what...From a legal standpoint, I'm sure I could have forced that issue...I'll let all of you know today how it goes with Warrantech agreeing to (or not) extending the agreement to my new TV.....